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Report on Community Pharmacies Survey July 2022

Patient Experience of Using Community Pharmacies in Powys

Powys Community Health Council (CHC) has published its report outlining what people have told us about using community pharmacies.

CHCs are the independent watchdog of NHS services within Wales and we seek to encourage and enable members of the public to be actively involved in decisions affecting the design, development and delivery of healthcare for their families and local communities.

During the Covid-19 pandemic, NHS pharmacies remained open to patients and the public.  To help the NHS recover from the pandemic, there have been changes to the pharmacy contract which encourages pharmacies to provide more services to patients.  Extra funding has been provided so that more pharmacists can provide treatment and advice to patients for a range of common ailments (the Common Ailments Service).

Powys CHC asked people to share their views and experience of using NHS pharmacy services in Powys. 

This report reflects what we heard from people.  Many people expressed their appreciation and gratitude for the services provided by pharmacy staff during the last two years.  People highlighted excellent service provided by their local pharmacies.  There were some issues highlighted in the survey which people thought needed to be improved.  The main issues were about opening times, particularly the closure at lunchtime, medication not always available when going to collect, system problems between their GP practice and the pharmacy, staffing issues.

The report has been shared with Powys Teaching Health Board and they have committed to working with pharmacy contractors to consider comments made and implement changes where necessary and appropriate.

Read our full report here