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'The CHC is to provide an independent advocacy service on behalf of the Welsh Ministers for those aged 18 and over.'

The NHS provides an excellent health service to many patients each year. Unfortunately, in a small number of cases this is not always satisfactory. The NHS has a comprehensive procedure to respond to any concerns.

By law, people who wish to complain about the care and/or treatment they receive from the NHS are entitled to free, independent and confidential advocacy services to help them make their complaint.