How we can Help

Powys CHC provides a free, independent, client-led advocacy service that covers all aspects of NHS treatment and care. The service is available to all residents in Powys, irrespective of where the treatment was provided.

The level of support is tailored to the individual’s requirement. It is provided in a friendly, confidential and professional manner. We aim to encourage the NHS to learn from their mistakes and improve services where necessary.

Our service complies with National Standard for Advocacy and the aims are:-

to assist patients (and/or their representatives) to access information about any concerns;
to offer information on the options available;
to explain the NHS Complaints Procedure “Putting Things Right”; (British Sign Language version: https://youtu.be/6U5dpCPd9eo)
to offer support in putting forward concerns to the appropriate NHS Organisation for investigation.

We can help you with:-

Writing letters
Supporting you at NHS Complaint meetings
Help to access medical records

For further information see below or please feel free to contact the Advocacy Service to discuss your concerns. Please note that we operate an appointment system only.

Telephone: 01874 610646 or 01874 624206

Mobile: 07583 008110 or 07583 129270